Terms of Use, Privacy Policy
& Disclaimer
Welcome to Samsun Energy. By accessing and using this website, you agree to comply with the following Terms of Use, Privacy Policy, and Disclaimer.
If you do not agree with these terms, please discontinue using this website. We are committed to protecting your privacy and providing transparent information about how we handle your personal data.
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Last Updated: 1 July 2026
Website Terms of Use
The information provided on this website is intended for general information and promotional purposes only. While we make every effort to ensure the information published is accurate, current, and relevant, the renewable energy industry is constantly evolving.
Information & Updates
Product specifications, government rebates, regulations, pricing, technology, and services may change without prior notice. Samsun Energy reserves the right to update, modify, replace, remove, or amend any information, images, products, services, pricing, specifications, offers, promotions, or website content at any time without prior notice.
Information Accuracy
We strive to provide accurate, reliable, and up-to-date information. However, we do not warrant that all information, product specifications, pricing, technical data, rebates, or other content will always remain complete, accurate, or free from errors. As manufacturers and government agencies regularly update their products and policies, some information may become outdated.
Website Content Changes
All content published on this website may be updated, modified, revised, replaced, removed, expanded, or corrected at any time without prior notice. This includes products, services, packages, pricing, images, technical specifications, brand information, rebates, financing options, government incentives, project information, educational resources, blogs, and policies.
Government Rebates & Incentives
Information relating to government rebates, incentives, STCs, financing programs, loans, and other renewable energy initiatives is provided as general guidance only. Eligibility requirements, funding availability, application processes, and rebate amounts are determined by the relevant government authority. Samsun Energy does not guarantee eligibility, approval, rebate availability, or continuation of any government program.
Third-Party Information & External Links
This website may contain references to manufacturers, government websites, industry organisations, third-party publications, technical documents, and external websites. These references are provided for general information and convenience only. Samsun Energy does not own, manage, or control third-party websites and accepts no responsibility for the accuracy, availability, or reliability of information contained on external websites.
Product Images & Specifications
Images displayed throughout this website are intended for illustrative purposes only. Actual products, colours, layouts, installations, and specifications may differ depending on manufacturer updates, installation requirements, or customer selections. Manufacturers may update product specifications, including efficiency ratings, dimensions, features, and warranties, without prior notice.
Intellectual Property
Unless otherwise stated, all website content including text, graphics, images, logos, icons, videos, layouts, designs, documents, downloads, branding, and marketing materials are the property of Samsun Energy or are used under appropriate licence or permission. No material may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written consent.
Limitation of Liability
To the maximum extent permitted by Australian law, Samsun Energy is not liable for any direct, indirect, incidental, consequential, or special loss or damage arising from use of this website, reliance on website information, website interruptions, technical errors, third-party content, external links, product specification changes, government policy changes, pricing changes, typographical errors, or omissions. Users access and use this website at their own discretion and risk.
Australian Consumer Law
Nothing contained within this website or these Terms is intended to exclude or limit any consumer guarantees, statutory rights, or protections available under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian legislation. Where goods or services supplied by Samsun Energy are subject to consumer guarantees under Australian law, those rights remain unaffected.
Website Availability & Governing Law
While we aim to keep this website available at all times, we do not guarantee uninterrupted access. The website may occasionally be unavailable due to maintenance, system upgrades, security updates, technical issues, or circumstances beyond our reasonable control. These Terms are governed by the laws of Australia, and any disputes shall be subject to the jurisdiction of the appropriate Australian courts.
Professional Advice: Content on this website should not be considered professional legal, financial, taxation, engineering, or regulatory advice. Customers should seek independent professional advice where appropriate before making decisions based on information provided on this website.
Privacy Policy
Samsun Energy respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Business name
- Property address
- Installation address
- Enquiry details
- Energy usage information (where voluntarily provided)
- Files or documents you submit
- Website usage information
How We Use Your Information
Your information is collected only for legitimate business purposes, including:
- Responding to enquiries
- Preparing quotations
- Providing requested services
- Scheduling appointments
- Customer support
- Product recommendations
- Warranty administration
- Installation coordination
- Marketing communications (where permitted)
- Improving our website and services
No Sale of Personal Information
Samsun Energy does not sell, rent, trade, or commercially distribute your personal information to third parties. We only share information where necessary to deliver requested services, coordinate installations, process warranties, meet legal obligations, or work with trusted service providers acting on our behalf under confidentiality obligations.
Data Security
We implement reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Cookies Policy
Our website uses cookies and similar technologies to improve user experience and website performance. Cookies help us remember your preferences, analyse website traffic, improve website functionality, understand visitor behaviour, enhance customer experience, and maintain website security. Cookies do not provide us with access to your computer or personal files. You may disable cookies through your browser settings, although some website functionality may be affected.
Marketing Communications
If you choose to submit an enquiry or subscribe to updates, we may contact you regarding your enquiry, requested quotations, products, services, promotions, company updates, or industry news. You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us directly.
Changes to This Policy
Samsun Energy reserves the right to update, amend, or replace this Terms of Use, Privacy Policy, and Disclaimer at any time. Changes take effect immediately upon publication on this website. Users are encouraged to review this page periodically to remain informed of any updates.
Disclaimer
Samsun Energy is committed to providing genuine, accurate, and up-to-date information. However, due to ongoing developments in technology, product availability, government regulations, and industry standards, some content may change over time.
We reserve the right to update or amend website content without prior notice to reflect current Australian laws, industry requirements, manufacturer updates, or service improvements.
We encourage users to contact our team to confirm the latest product information, pricing, specifications, rebates, and service availability before making any purchasing decisions.
Important Note
Nothing contained within this website or these Terms is intended to exclude or limit any consumer guarantees, statutory rights, or protections available under Australian law. Where goods or services supplied by Samsun Energy are subject to consumer guarantees, those rights remain unaffected.
Contact Us
If you have any questions regarding these Terms of Use, Privacy Policy, or the way your personal information is handled, please contact us.
Location
Melbourne, Victoria & Sydney, New South Wales, Australia
Effective Date: 1 July 2026 · Last Updated: 1 July 2026
Samsun Energy — Committed to transparency and protecting your privacy.
Samsun Energy is committed to providing genuine, accurate, and up-to-date information. However, due to ongoing developments in technology, product availability, government regulations, and industry standards, some content may change over time. We reserve the right to update or amend website content without prior notice to reflect current Australian laws, industry requirements, manufacturer updates, or service improvements. We encourage users to contact our team to confirm the latest product information, pricing, specifications, rebates, and service availability before making any purchasing decisions.
